FAQs and Help

We’re so happy you decided to give Infinite Humanity a spin!

Our goal is to help you create a digital vault of all your cherished memories and stories. You can use this site to store experiences, photos, documents and more.

We have a mobile app that makes it easier to upload photos and videos from your phone! You can download it in the app store on your phone (either Google Play® or the Apple App Store®).

For the best editing experience, we strongly recommend you sign into Infinite Humanity from a web browser on your computer. From there you can change the order of your multimedia elements, add captions, and customize your stories in different ways.

As always we believe in you owning your content. You can control how much is shared by inviting others to view or add their own content (like photos and videos) by clicking on INVITE when you are in a story and viewing it on your computer or in a mobile web browser. Your stories will always be private to you by default and we promise to never share your content with any third party advertisers.

0 ih registration

Are you having any trouble signing in? That’s alright, happens to everyone from time to time.

If you have forgotten your password click the link below:

RESET YOUR PASSWORD

If you have tried logging in one too many times your account has been locked. Don’t worry it’s a security feature and unlocking your account is as easy as following the link in your inbox. Go ahead and try it out, we’ll still be over here if you need any other help!

A note on choosing a password:

Choose a combination of letters, numbers and characters that you can easily remember. For example choosing three common words, two numbers and a character could look like Smilingredapple99!

If you receive a notice that you need to confirm your email to continue, CLICK HERE to resend confirmation instructions to the email address you registered with when you first signed up.

Hope this helps! If you have any other issues we’re here to help you. Feel free to contact us in the chat box icon on the page or email hello@infinitehumanity.com. Enjoy!

You can make rich and beautiful stories, filled with images, video, audio and more at Infinite Humanity. We aim to make the process simple, lovable and intuitive. Learn more about how to create with Infinite Humanity below.

These days most people capture the important moments in their lives on their mobile phone or tablet. We've made it even easier to get those photos into Infinite Humanity by creating a simple, easy-to-use application that you can download from your app store of preference. If you have an Android phone you can download Infinite Humanity from the Google Play store, or if you have an apple device it will be in the Apple App Store, both should be able to be found in the applications on your phone or tablet.

When you download the app you can sign in and immediately you'll see all of the stories in your dashboard, or you can create a new story from there. You can add a title and you'll find it in the stories in your dashboard. Go into your new story and tap on the + icon to add photos, videos and text into a story. For the best editing experience we strongly recommend using Infinite Humanity on a computer, where you can move images around, add captions, links and more!

When you are viewing Infinite Humanity on a computer, and you select "Create New Story" the first thing you’ll notice will be Hints and Inspiration section within the story. Use that section to brainstorm the possibilities and to see what’s possible. From the story you can upload a cover photo to make the story come to life, add or change the title, add a description and add a date or date range.

And then it gets exciting. As the author of your story you can add multimedia elements. Just click on add content or the orange menu on the left, choose which file type to upload and then select or drag and drop your files into the corresponding upload area. From there you can resize or move them as you wish. Create stories as intricate and beautiful as your own memories and they’ll last a lifetime.

Remember you can invite friends to help you gather content and curate stories and share them to a specific community. You can find more about that in the Manage section.

Create story tutorial

You can make rich and beautiful stories, filled with images, video, audio and more at Infinite Humanity. We aim to make the process simple, lovable and intuitive. Learn more about how to create with Infinite Humanity below.

These days most people capture the important moments in their lives on their mobile phone or tablet. We've made it even easier to get those photos into Infinite Humanity by creating a simple, easy-to-use application that you can download from your app store of preference. If you have an Android phone you can download Infinite Humanity from the Google Play Store®, or if you have an apple device it will be in the Apple App Store®, both should be able to be found in the applications on your phone or tablet.

When you download the app you can sign in and immediately you'll see all of the stories in your dashboard, or you can create a new story from there. You can add a title and you'll find it in the stories in your dashboard. Go into your new story and tap on the + icon to add photos, videos and text into a story. For the best editing experience we strongly recommend using Infinite Humanity on a computer, where you can move images around, add captions, links and more!

When you are viewing Infinite Humanity on a computer, and you select "Create New Story" the first thing you’ll notice will be Hints and Inspiration section within the story. Use that section to brainstorm the possibilities and to see what’s possible. From the story you can upload a cover photo to make the story come to life, add or change the title, add a description and add a date or date range.

And then it gets exciting. As the author of your story you can add multimedia elements. Just click on add content or the orange menu on the left, choose which file type to upload and then select or drag and drop your files into the corresponding upload area. From there you can resize or move them as you wish. Create stories as intricate and beautiful as your own memories and they’ll last a lifetime.

Remember you can invite friends to help you gather content and curate stories and share them to a specific community. You can find more about that in the Manage section.

Share Your Story

Step-by-step instructions and links to tutorial videos on how to share a story created using Infinite Humanity. As always, please reach out to support@infinitehumanity.com with any questions.

Happy Storymaking!


MOBILE

  1. Open the internet browser on your mobile device. An example of this is Google Chrome, Firefox, Safari, or any other way that you access the internet
  2. Go to my.infinitehumanity.com and tap on the menu in the top right corner
  3. Tap on
  4. Sign in with your email address and password. Forgot your password? Simply tap on underneath the password field to have a reset link emailed to you.
  5. When you are logged in, choose the story you would like to share. If you haven’t created your first story yet, you can tap on the orange CREATE NEW STORY button to get started.
  6. When you are in the story you would like to share, tap on the menu in the top right corner
  7. Tap on
  8. When you click on the Share button, you will have two choices:

            If you'd like to select a few people to share the story with, you can select "People I choose", this will allow you to invite people via email address and you can set them as either viewers or collaborators. If they are collaborators they can edit the story - meaning they can add content and change the layout of the story, but they cannot delete any of the content you've added. Viewers will only be able to see the story. The people you invite by email will need to sign up for Infinite Humanity in order to see your story.

           PUBLIC OPTION: If you select "People with link", you can create a publicly viewable link and share it with those who you choose.

Turn on “Anyone with the link can view” by tapping on the toggle next to it.

You can copy the link by tapping on the teal button to the right of the story link.

You also have the option to add a Password by clicking on the toggle to turn it on, or you can set it for anyone with the link can view, which means people will not have to sign up for an Infinite Humanity account to view the story.

9. Open the location you would like to share it. This could be in an email, a text message, or on a social media site like Facebook. Paste the link that you just copied.


DESKTOP

  1. Open the internet browser on your mobile device. An example of this is Google Chrome, Firefox, Safari, or any other way that you access the internet
  2. Go to http://my.infinitehumanity.com
  3. Click on in the top right corner
  4. Sign in with your email address and password. Forgot your password? Simply click on underneath the password field to have a reset link emailed to you.
  5. When you are logged into your account on Infinite Humanity, click on the story you'd like to share
  6. When you are in the story you'd like to share, look in the upper left side of the screen and you should see a Share icon:   
  7. When you click on the Share button, you will have two choices:

  

If you'd like to select a few people to share the story with, you can select "People I choose", this will allow you to invite people via email address and you can set them as either viewers or collaborators. If they are collaborators they can edit the story - meaning they can add content and change the layout of the story, but they cannot delete any of the content you've added. Viewers will only be able to see the story. The people you invite by email will need to sign up for Infinite Humanity in order to see your story.

If you select "People with link", you can create a publicly viewable link and share it with those who you choose by turning on the switch “Anyone with Link can view”. 

    

You can copy the link by clicking on the teal button to the right of the story link and share it. 

You also have the option to add a Password by clicking on the switch “Password protected” if you set a password, people will need both the link and the password to view your story. 

  8. Open the location you would like to share it. This could be in an email, a text message, or on a social media site like Facebook. Paste in the link you copied.



YouTube Tutorial Videos

How to Share a Story with a Link

https://www.youtube.com/watch?v=RLIYSv4Y1ik


How to Share a Story via Email (also known as adding collaborators / viewers)

https://www.youtube.com/watch?v=MaGPTrovSQM

We honor that the content you upload is owned by you. Please ensure you’ve obtained all of the necessary rights and releases to upload content to your stories that you are not the direct author of.

Our secure SSL certificate ensures that your data is protected and secure with end-to-end encryption.

From the moment you create your first story, you can control how wide the audience is, who has viewing and collaborating permissions, and you can always change those settings at any time.